Refund Policy

At Buffalo Chocolate Fountains our goal is to provide exceptional customer service and please our clients to every extent possible. In order for us to do that, when you reserve a date, we no longer can offer that date and time to any other client. As a result, we have a very strict policy that we will not refund deposits.

To secure your fountain a deposit is required. Deposits are non-refundable.

All services must be paid for in full prior to scheduled entertainment date. We accept cash, and all major credit cards. We will only accept personal checks as long as payment clears 10 days prior to rendered service.

All wedding rentals and chocolate fountains must be paid in full 10 days prior to scheduled event.

It is our policy that refunds are only awarded when services are not rendered. Deposits as stated are non-refundable but are indefinitely extendable for future use towards any of our services if cancellation of event occurred 7 business days prior to scheduled entertainment.

We do not accept Purchase Orders.

We can accept payment via any major credit card over the phone. However either a faxed or signed authorization must be provided.

All payments can be made paid in cash by stopping in our office.

Any entertainment booked in less than 3 business days prior to event may be subject to an additional booking fee.

Travel fees are applicable outside of the immediate Buffalo, NY area for entertainment.

Delivery charges may apply to rental equipment depending on size of order.

Rain: If there is rain or inclement weather, we will contact you prior to delivery of your chocolate fountain. You will have the option of requesting that we perform the service booked on a different date or that we proceed with delivery and setup. We do not provide refunds in the event of rain.

Privacy Policy: We respect your privacy and will not disclose or sell any telephone numbers, addresses, or email information gathered from you in the course of doing business to third parties or vendors. We may contact you occasionally for promotional purposes. However, we assure you that it will be no more than once monthly. We are anti spam and follow strict guidelines as to contacting you via email.

We hope you understand and are looking forward to making your next event special with an elegant chocolate fountain.